54 lines
1.9 KiB
Markdown
54 lines
1.9 KiB
Markdown
# Runbook - Track 12 Operator Voice UX
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Use this runbook to validate the frozen operator voice baseline after Track 12.
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## Preconditions
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- Platform is running locally or in QA
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- `ASTERISK_CALLCONTROL_ENABLED=1`
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- operator softphone is registered: `2001` or `2002`
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- caller softphone `1001` can call `7000`
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## Operator model
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- The phone answer happens in `MicroSIP/Zoiper`
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- Browser action `Принять в работу` does not answer media
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- Browser actions manage ownership and call-control in the platform
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- `Активные звонки` shows only live bridge-backed calls
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- `Только что завершённые` shows short-lived recent terminal calls
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## Happy path
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1. Open `/operator` and log in as `operator / op12345`.
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2. Place a call `1001 -> 7000`.
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3. Answer in `MicroSIP/Zoiper`.
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4. Confirm the card appears in `Активные звонки`.
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5. Click `Принять в работу`.
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6. Confirm the card stays in `Активные звонки`.
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7. Click `Завершить`.
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8. Confirm the card moves to `Только что завершённые`.
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9. Open `/supervisor` and verify the imported recording.
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## Transfer path
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1. Repeat the call flow.
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2. Click `Принять в работу`.
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3. Set:
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- `target type = extension`
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- `target value = 2002`
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4. Click `Передать`.
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5. Confirm the card moves to `Только что завершённые`.
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6. Confirm the recent card shows transfer as the terminal action.
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## Passive path
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1. Place a call and answer it in SIP.
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2. Do not click any browser action for at least 30-40 seconds.
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3. Confirm the call stays in `Активные звонки` until the real hangup.
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## Failure cues
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- If `Живые звонки` shows `interaction:int_*`, the browser is using stale assets
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- If a call disappears before the real hangup, inspect bridge reconciliation behavior
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- If `Передать` succeeds in SIP but not in UI, inspect `/asterisk/live-calls/{call_id}/actions`
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