call-center/docs/acceptance/track11/track11-acceptance.md

Track 11 Acceptance (Latest)

Environment

• Date: 2026-03-07
• Base URL: http://localhost:8080
• Database URL (masked): sqlite:///.data_local/mvp_cc.db
• Evidence package: 20260307_104748

Executed scenario

1. Operator received a live inbound call in /operator.
2. Operator claimed the call.
3. Operator completed a real hangup path and recording playback was validated.
4. Operator completed a blind transfer flow from the live-call block.

Validation summary

• live inbound visibility: yes
• claim persisted: yes
• hangup persisted: yes
• transfer persisted: yes
• call.connected present: yes
• call.transferred present: yes
• recording playback: PASS

Result

• GO / NO-GO: GO
• Track 11 status: Accepted

Notes

• Detailed package: docs/acceptance/track11/20260307_104748/track11-acceptance.md
• Track 11 keeps browser UI control and external softphone media as the accepted baseline.