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call-center/docs/acceptance/track11/track11-acceptance.md
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# Track 11 Acceptance (Latest)
## Environment
- Date: `2026-03-07`
- Base URL: `http://localhost:8080`
- Database URL (masked): `sqlite:///.data_local/mvp_cc.db`
- Evidence package: [20260307_104748](/e:/Zhan/docs/acceptance/track11/20260307_104748)
## Executed scenario
1. Operator received a live inbound call in `/operator`.
2. Operator claimed the call.
3. Operator completed a real hangup path and recording playback was validated.
4. Operator completed a blind transfer flow from the live-call block.
## Validation summary
- live inbound visibility: `yes`
- claim persisted: `yes`
- hangup persisted: `yes`
- transfer persisted: `yes`
- `call.connected` present: `yes`
- `call.transferred` present: `yes`
- recording playback: `PASS`
## Result
- GO / NO-GO: `GO`
- Track 11 status: `Accepted`
## Notes
- Detailed package: `docs/acceptance/track11/20260307_104748/track11-acceptance.md`
- Track 11 keeps browser UI control and external softphone media as the accepted baseline.